Integration Product Manager - Mitie

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Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.


• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Job Description

In collaboration with the Product Lead, deliver the product roadmap for key Connected Workspace products

Build relationships with senior business, technical, and client stakeholders to define business and customer needs and the associated product features required to meet them

Become a subject-matter expert in the relevant products, at both a technical and feature-based level

Optimise the return on Mitie’s investment in external and internal development resources, with a particular focus on applying agile methodologies to remote development teams

Plan and support release activities

Ensure the products are visible and well-positioned with our customers and supply chain

Play an active role in the definition and execution of our strategy through the products you deliver

Develop better practices and processes to collect and report on management information relating to the performance of your products

Speak at external events, conferences and meet-ups to promote and promote the technology as well as the products and services


· Minimum degree-level qualification or equivalent in a technical or scientific discipline, Masters-level preferred

· Exceptional knowledge of the software development cycle and project management methodologies

· Strong understanding of Scrum practices and delivery frameworks, especially Agile

· Strong financial acumen, ensuring financial metrics are met across the product

· Ability to communicate complex ideas clearly, through both excellent written and spoken English

· Handle ambiguity and able to move forward with imperfect information and get things done in a rapidly changing environment

· Communicates feedback to the leadership team to improve and evolve the quality of products

· Cultivates and builds relationships across business & IT and industry to gather intelligence and bring insight about the wider enterprise picture and enable the leveraging of emerging industry standards and approaches

· Oversees the development and implementation of an ongoing communication plan to educate stakeholders on the purpose and benefits of Product Management

· Extensive work experience in a product manager role or equivalent technical position

· Experience managing and delivering results through others in matrixed client, supplier and geographically dispersed virtual teams

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;


This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

Additional information

  • Remote status

    Flexible remote

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