Operations Manager - Mitie

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Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.


• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Job Description

  • Management of in-house M&E maintenance operations team at Manchester Airport, including planned, reactive and small works across site. The role primarily focuses on managing a team of Mitie supervisors and engineers to achieve Mitie and contract KPI’s and performance measures..
  • Technical lead for the contract (sound knowledge of HVAC important)
  • Manage all site based supervisors and operatives, overseeing all aspects of their work, to include; carrying out safety inductions; tool box talks; controlling quality of work; ensuring method statement / Risk Assessments, order fulfilment, cleanliness & tidiness; the use of plant and tools, waste reduction; upkeep of plant and facilities; use of personal protection equipment/wear are in place.
  • Required to manage and support with the delivery of sub-contracted maintenance activities and standards where necessary.
  • Ensure that all works carried out are undertaken within current codes of practice and in accordance with client contract, and that works are to the required high standards.
  • To develop supervisors and engineers for career progression.
  • Providing technical advice / guidance to engineers and client where necessary.
  • Assisting engineers to maintain plant, PPM, personal and vehicle records
  • To identify areas for additional works within and out of the specified contractual requirements
  • Monthly reporting of PPM & reactive performance.
  • Responsible for ensuring PPM and reactive maintenance is effectively planned.
  • Delivering small works and projects.
  • To understand and complete all work related documentation accurately and on time
  • To understand and comply with policies and procedures
  • Identify potential training requirements for existing team in order to ensure any statutory requirements are met and efficient working practices are followed.
  • Provide Tool Box Talks in line with the company schedule.
  • Any other associated tasks that may be required from time to time
  • Effectively support the development of engineers capabilities, and be part of the annual appraisals
  • Achieve the highest standards of quality, service and presentation of the business
  • Foster client relationships and develop a culture of trust and respect
  • Provide engineering support on technical improvement
  • Provide monthly reports to Account Manager regarding service delivery.
  • To carry out work in a safe and diligent manner
  • To comply with all Health and Safety policies and procedures
  • To attend and fully participate in training and appraisal activities as required
  • To undertake additional duties in line with capabilities as required
  • To ensure and promote good communication between all disciplines and ensure serious faults & incidents reported back to the business.
  • Maintain accurate and up to date records for site attendance, site induction, tool box talks, accidents, good received, weekly site records, site safety inspections, plant register records, scaffold report records and all staff related forms / administration.


  • A proven track record in facilities related M&E building maintenance is essential.
  • City & Guilds qualification or equivalent is desirable but not essential if suitable experience can be demonstrated.
  • Experience as a manager or engineering supervisor essential.
  • Experience managing a team of engineers is essential.
  • Experience of working on a large static / commercial site desirable.
  • Capable of identifying and developing talent within the team.
  • Customer focused person with confidence in their skills and ability.
  • Able to hit the ground the running using own initiative and not require additional training.
  • Presentable and approachable
  • Ensures area of responsibility is to delivered to a high standard.
  • Able to work in a team or alone.
  • Motivated

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;


This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

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