Key Account Manager - Mitie

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Mitie Landscapes

Our tailored horticultural and landscaping services include grounds maintenance, landscaping, gritting and snow clearance, interior office plants and a Christmas decoration service. We are passionate about our people, who are directly employed and trained to deliver a high quality horticultural service. We have over 750 staff working on 7,000 sites across the UK.

Job Objectives and Responsibilities

• To increase the company’s total revenue from the designated contracts

• Maximise the contract life cycle through integration of the contracts and understanding the philosophy and culture of the customer

• Identify and implement opportunities to increase non contractual income

• To reduce the level of aged debt on the designated contracts

• To oversee the management of new bids to their completion

• To ensure that new contracts are effectively mobilised

• To be a point of escalation for all clients

• Proactively communicate with key decision makers

• Provide accurate and detailed reporting on contract performance to designated customers  

• Take ownership for and proactive development of designated customer relationships

Main Duties

• To ensure consistent and regular Site Improvement Plans are provided to all clients on a regular basis

• To ensure that all clients’ KPIs are consistently met

• To oversee the financial management of these clients and make improvements to the debt management process

• To improve quality on sites through close working with operational colleagues

• To innovate and develop new service lines to clients

• To attend client meetings utilising Microsoft Teams.

• Carry out prospecting, estimating and closing of extra works sales to agreed monthly targets

• Ensure that internal database is kept regularly updated with all contract information, contact names, prices and services

• To own excellent organisational skills, and ability to multi task and prioritise account workloads effectively

• Provide reports and any other information where required to the client. Working to clients’ systems and external databases where required. To work with other service lines, where applicable, to deliver a consistent, quality message about MITIE to the clients

• Hold a genuine interest and passion in working with and helping all clients and fellow colleagues

• Ensure that best practice is shared across all locations and we deliver a national service while incorporating the local nuances of each site via site inspections and visits

• Deliver quality, diversity and a can do attitude along with great team work to ensure success at all levels

• Sourcing subcontractors and obtaining competitive quotations for additional works. With the assistance of the Client Support, issuing purchase orders, reviewing documentation and chasing for works completion

• File and maintain paperwork in accordance with quality assurance procedures

• Respond quickly and effectively to all queries and requests raised by clients and colleagues alike

• Entertain and attend client’s fundraising events as required

Personal

• Hold Immaculate personal and work presentation skills with a keen eye for detail

Administration

• Oversee the administration process in terms of quote requests, PO requests, visit raising and closing, invoicing, database management and ensure that this is completed in a timely manner

Management Information

• Collate all necessary management information necessary to produce Monthly Management Reports for clients and Head of Department as required

Business Development

• Ensure that all potential opportunities for business development within each site and each team are identified and reported to the client

• Assist, when required, with the surveying, pricing and preparation of new contracts

• Ensure that all adhoc works are reported direct from site and forwarded to client with proposed costings to rectify

• Ensure that the company image is correctly presented in a professional manner at all times

Client Management

• Attend client reviews on a regular basis

Financial

• Weekly reviews of the aged debt in conjunction with the Finance Team

• Ensure that all invoicing required is taking place in a timely and accurate manner

QHSE

• Ensure all company and client policies and guidelines are adopted and complied with at all times by all staff

• Ensure all documentation is completed accurately, on time and distributed accordingly

• Ensure all relevant Health & Safety training is undertaken as required and for team

• Ensure that the clients are provided with the health and safety reports requested in a timely manner

Person Specification

• Significant experience of working with clients in the grounds maintenance industry

• Demonstrate excellent commercial awareness / management

• Demonstrate success with all areas of sales growth through good account management

• A sound understanding of Customer Service Levels and Key Performance Indicators

• Good PC skills and fluency with a range of PC packages

• Ability to work to critical targets and deadlines

• Able to work in a team as well as autonomously to a high level of accuracy

• Good planning & organisational Skills

• First class communication skills both written and spoken

• Strong influencing skills

• Flexibility and receptiveness to change

• Considered and balanced decision maker

• Excellent Health & Safety awareness


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