Head of Professional Standards and Safeguarding - Mitie

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Company Description

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Head of Professional Standards and Safeguarding

To ensure compliance with contractual, Home Office, Company, legislative and relevant standards, to ensure performance and best practice are effectively managed, maintained and improved

Provide advice, coaching and support to staff in order to maximise the efficient and effective operation of the Centre

Main duties

1. Develop Service Level Agreements and Key Performance Indicators for approval by the Centre Manager and the Authority to enable performance to be agreed and measured

2. Develop a climate of innovation and continuous improvement so that all staff are focussed on meeting contractual requirements, adding value and delivering best practice

3. Provide support and advice to the Senior Management Team to ensure quality standards are met in compliance with relevant legislation

4. Assist in the production of the monthly Centre Managers report ensuring all key information is accurately recorded and reported to the Home Office client

5. Manage the Self Audit process for Standard and Security modules to ensure completion to the agreed timetable in line with the contract

6. Promote diversity and inclusioin in decisions regarding recruitment, promotion and developing the team, so we harness the best local talent and develop a wide range of individuals for future opportunities

7. Coach and support staff development to maximise staff performance, motivation and contribution.

8. Manage and monitor staff to ensure an effective performance and compliance service is delivered in line with contractual obligations and company standards

9. Establish effective communications and version control systems ensuring that relevant information is processed and disseminated both accurately and to deadline

10. Educate staff in their understanding of the contract and the execution of their duties in compliance with the requirement of that contract

11. Manage contractual specifications to ensure they are an integral part of management decisions and actions, in order to maintain contractual compliance

12. Assist in promoting Health & Safety and Environment to ensure it is embedded and its’ requirements are met across the Centre

13. Assist in ensuring the progression and effective implementation of identified energy reduction programmes

14. Manage the Centre’s external accreditation programmes such as ISO 9001 / 14001 in line with Mitie corporate accreditation


· This role requires previous experience of working in a custodial environment

· Relevant previous experience of managing a small team of at least 1-5 individuals

· Relevant previous experience in audit, compliance and standards

· Excellent attention to detail

· Clear Communicator: Both verbal and written English of a high standard


· Level 6 Qualification, or accredited to level 6 from relevant experience: e.g. Degree Apprenticeship, Degree (BA / BSc), Graduate level Certificates, Diploma or Awards. NVQ Level 6 in an appropriate discipline.

Additional Information

As part of Mitie Group, and organisation with over 77,000 employees, there are opportunities to progress and learn to manage others with competitive salary (no enhancements), comparable to Band 6 nursing, with the option for overtime, salaries increase if you achieve Senior and Lead roles. You’ll join the MiDeals discount scheme with over 3000 offers available from your favourite retailers, leisure and utilities companies.

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