Situation Centre Duty Officer - Greater London Authority (GLA)

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Salary: £44,388 per annum + £7,637.82 unsociable hours allowance

Grade: 8

Contract type: Permanent

Reference: C0149

Interview date: To be confirmed

Application closing date: Sunday 21 June at 23.59 GMT

BAME Recruitment is delighted to continue our partnership with the Greater London Authority (GLA) and support them with their recruitment for a Situation Centre Duty Officer. 

As part of a high performing team of Duty Officers for the London Situational Awareness Team (LSAT), you will monitor real-time events and information feeds, initiating and supporting the first response for the GLA to crises and events impacting London and London’s interests. You will provide 24/7 shift cover allowing an effective, efficient, consistent, quality service to key stakeholders (Mayor’s Office, GLA Corporate Management Team etc.). This is a unique opportunity to play a crucial role at the centre of London government.

The Duty Officer is the first point of contact for the GLA out of hours and able to support the activation crisis response arrangements and other mechanisms in response to developing incidents and urgent new issues. Senior officers across the GLA and partners will rely on your insight to help keep them informed and updated in a timely way, allowing them to make the right decisions at the right time. This work can be demanding and will require you to cooperate closely with a wide range of stakeholders and building trusting relationships.

A key requirement for this role is good judgement and the ability to identify, process, analyse and comprehend critical elements of information about what is happening and turn this information into high-quality reporting that will shape the GLA’s understanding of enduring issues or the response to a critical and major incident. You will be expected to make judgements on difficult/sensitive issues, with a keen awareness of any wider implications (political/media/etc). You should have excellent customer focus (with a range of internal and external customers/stakeholders), and the desire to deliver a lasting impact. Experience of policy, crisis management and/or intelligence analysis/operational work is desirable. Experience in the production of high quality written work and briefings is essential.

Overall, this job offers an excellent combination of initiative, service delivery and policy work covering the full range of London’s city operations. Working at the centre of city operations, you will gain a unique insight into the GLA’s crisis response framework, as well as the opportunity to acquire new skills.

The ideal candidate for the role will have experience of working a rotational shift cycle and demonstrate the flexibility to be able to adapt to changing requirements. Due to the demanding nature of the role, it qualifies for an unsociable hours allowance. All team members will rotate through day and night shifts in order to provide full coverage and allow training, development and broader engagement. The ability to operate collaboratively as part of a dynamic team but also to work independently as the sole Duty Officer is essential.

Post holders must be willing to undergo National Security Vetting to the level of SC. This process requires the post holder to have been resident in the UK for five years. Individuals will not be expected to hold existing National Security Vetting in order to apply for the posts.

London's diversity is its biggest asset and the GLA strive to ensure that their workforce reflects London's diversity at all levels. The GLA welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.

In addition to a good salary package, the GLA offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

If you have a question about the role or the recruitment process then please contact a member of the GLA recruitment team via email on quoting reference C0149.

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